Privacy Policy

1) Overview

ACTIVA TOTAL SOLUTIONS LLC (“Company,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and your choices/rights.

2) Who We Are

Business name: ACTIVA TOTAL SOLUTIONS LLC
Website: https://activatotal.com
Contact: support@activatotal.com

3) Data We Collect

Depending on your interaction with us, we may collect:

A) Information you provide directly

• Name, email, phone, company name
• Service request details and communications
• Billing/contact information
• Account/client-area credentials and profile data

B) Payment-related data

Payments are processed by third-party providers. We may receive transaction metadata (e.g., payment status, last 4 digits, expiration month/year, billing name), but full payment card details are handled by the payment processor.

C) Technical and usage data

• IP address
• Browser type/device data
• Pages viewed, timestamps, referring URLs
• Security and anti-fraud logs

D) Cookies and similar technologies

We may use cookies for:

• essential site functions,
• security and login/session management,
• analytics/performance,
• preference storage.

E) Comments/media (if enabled)

If comments or uploads are enabled on the website, we may collect form data, IP address, browser user agent, and submitted files/media metadata.

4) How We Use Personal Data

We use personal data to:

• respond to inquiries and provide requested services,
• create/manage client accounts,
• process payments and invoices,
• provide support and service communications,
• secure and improve our website/services,
• comply with legal obligations,
• prevent fraud and abuse.

5) Legal Bases (EEA/UK Visitors)

Where applicable, we process data under one or more legal bases:

• contract performance,
• legitimate interests,
• consent,
• legal obligations.

6) How We Share Data

We may share data with:

• payment processors (e.g., Stripe, Credit Card Merchants),
• hosting/infrastructure and security providers,
• communication and support tools,
• professional advisors (legal/accounting),
• government or legal authorities when required by law,
• successors in a merger/acquisition (with protections).

We do not sell personal information for monetary compensation.

7) International Data Transfers

If you access our services from outside the United States, your information may be transferred to and processed in the U.S. or other countries where our service providers operate, subject to applicable safeguards where required.

8) Data Retention

We keep personal data only as long as necessary for:

• service delivery,
• account administration,
• tax/accounting recordkeeping,
• legal, security, and compliance needs.

Retention periods may vary based on data type and legal requirements.

9) Security

We implement reasonable administrative, technical, and organizational measures to protect personal data. No method of transmission/storage is 100% secure; therefore, absolute security cannot be guaranteed.

10) Your Privacy Rights

Depending on your location, you may have rights to:

• access your personal data,
• correct inaccurate data,
• request deletion,
• request data portability,
• object/restrict certain processing,
• withdraw consent (where consent is the legal basis).

To exercise rights, contact us at privacy@activatotal.com.
We may verify your identity before fulfilling requests.

11) California Privacy Notice (if applicable)

California residents may have additional rights under applicable law, including rights to know, delete, correct, and limit certain uses of sensitive personal information, and rights related to non-discrimination for exercising privacy rights.

12) Cookies and Browser Controls

You can control cookies via browser settings and applicable consent tools on our site. Disabling certain cookies may affect functionality.

13) Third-Party Links and Services

Our website may link to third-party sites/services. Their privacy practices are governed by their own policies, not this one.

14) Children’s Privacy

Our services are intended for individuals age 18 or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal data, please contact us and we will promptly delete such information.

15) Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated version with a revised effective date.

16) Contact

ACTIVA TOTAL SOLUTIONS LLC
Email: privacy@activatotal.com
Support: support@activatotal.com