Terms of Use

1) Acceptance of Terms

By accessing or using this website and/or any services provided by ACTIVA TOTAL SOLUTIONS LLC (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree, do not use this website or our services.

2) Who We Are

ACTIVA TOTAL SOLUTIONS LLC is a Florida limited liability company that provides business support and technology-related services, including (as applicable): business setup support, bookkeeping organization support, payroll setup support, QuickBooks® configuration support, domain/hosting/SSL solutions, and VoIP/communications setup and related services.

3) Service Model

Our services are tailored to each client’s specific needs and are provided based on agreed-upon scopes of work. Website content is informational and does not constitute a binding service commitment until a quote, proposal, order, or written confirmation is accepted.

4) Eligibility and Account Use

You must be at least 18 years old and legally able to enter contracts.
If you receive access to a client portal/account, you are responsible for:

• keeping login credentials confidential,
• all activity under your account,
• promptly notifying us of unauthorized access.

5) Quotes, Scope, and Changes

Any estimate or quote is based on the scope provided at that time.
If scope, requirements, timing, or third-party costs change, we may revise pricing and timelines.

6) Fees and Payment Terms

You agree to pay all applicable fees for approved services.
Unless otherwise stated in writing:

• invoices are due by the date shown on the invoice,
• late payments may result in service suspension or delay,
• you are responsible for applicable taxes, government filing fees, registry fees, carrier fees, and other third-party charges.

7) Recurring Services and Auto-Renewal

Certain services (for example, hosting, VoIP, maintenance contracts, subscriptions, or licenses) may be billed on a recurring basis (monthly, quarterly, or annually).
By activating recurring service, you authorize recurring charges to your selected payment method until canceled.

To avoid renewal charges, cancellation requests must be submitted before the next billing date (recommended: at least 15 days before renewal).

8) Refund and Cancellation Policy

We want policy clarity and fairness. The following applies unless a specific written agreement says otherwise:

A) One-Time Professional Services (setup, consulting, configuration, project work)

• If you cancel before work begins, you may request a refund minus non-recoverable processing or third-party fees.
• Once work has started, completed time and delivered work are non-refundable.
• Completed milestones, completed deliverables, or consumed service hours are non-refundable.

B) Setup / Onboarding / Activation Fees

• Setup and onboarding fees are non-refundable once provisioning, account creation, or technical work has started.

C) Recurring Services (e.g., hosting, VoIP, subscriptions)

• Recurring services are billed in advance.
• You may cancel future renewals at any time before the next cycle.
• Charges already billed for the current cycle are generally non-refundable and non-prorated unless required by law or expressly stated in writing.

D) Third-Party and Pass-Through Costs

• Domain registrations/transfers/renewals, certificate fees, telecom carrier usage, registry/government filing fees, and other third-party pass-through costs are non-refundable once incurred.

E) Chargebacks

If you believe a charge is incorrect, contact us first at support@activatotal.com so we can resolve it quickly. Initiating unjustified chargebacks may result in account suspension and collection efforts where permitted.

9) Payment Processing

We use SSL/TLS (HTTPS) to encrypt data transmitted through our website.

Payments are processed by third-party payment providers (such as Stripe or another PCI-compliant payment processor we may use from time to time) using secure, PCI DSS-compliant infrastructure. Cardholder data is transmitted directly to the payment processor; we do not store full payment card numbers or card security codes (CVV/CVC) on our servers.

We may retain limited payment-related metadata (for example, payment token/ID, card brand, last four digits, expiration month/year, billing name/address, and transaction status) as needed for billing, fraud prevention, accounting, and customer support.

Your use of payment methods is also subject to the payment processor’s terms and privacy practices.

10) Client Responsibilities

You agree to:

• provide accurate and timely information,
• maintain lawful use of services,
• maintain required licenses/permissions for your own business activities,
• keep your systems and credentials secure where under your control.

11) Acceptable Use

You may not use our site or services for illegal, abusive, fraudulent, infringing, or harmful activity, including spam, malware, harassment, or unauthorized access attempts.

12) Intellectual Property and Licensed Materials

Unless otherwise stated, the website’s original text, branding, layout, compilation, and service descriptions are owned by or licensed to ACTIVA TOTAL SOLUTIONS LLC and are protected by applicable intellectual property laws.

Certain images, icons, fonts, illustrations, and media used on this site may be: (a) licensed from third-party providers, (b) used under open/free-use licenses, or (c) generated with AI tools and edited for website use. All such materials remain subject to their applicable license terms and/or the rights of their respective owners.

No rights are granted except a limited, non-exclusive, non-transferable right to access and use this site for legitimate business and informational purposes. You may not copy, republish, distribute, modify, or create derivative works from site content without prior written permission, except as allowed by law or applicable license terms.

Third-party names and marks (for example, QuickBooks® and Stripe) are the property of their respective owners.

13) Third-Party Services and Links

Our services may involve third-party platforms or providers. We are not responsible for third-party products, terms, uptime, or policies.

14) Disclaimers

Services and website content are provided on an “as is” and “as available” basis, without warranties of any kind except where legally required. We do not guarantee uninterrupted availability, error-free operation, or specific business outcomes.

15) Limitation of Liability

To the fullest extent permitted by law, ACTIVA TOTAL SOLUTIONS LLC will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption, arising out of or related to the website or services.

Our aggregate liability for any claim arising out of or related to the website or services will not exceed the greater of: (a) the total amounts paid by you to us for the specific service giving rise to the claim during the twelve (12) months before the event giving rise to liability, or (b) USD $100.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

16) Indemnification

You agree to defend, indemnify, and hold harmless ACTIVA TOTAL SOLUTIONS LLC and its affiliates, officers, and contractors from claims, damages, liabilities, and expenses arising from your misuse of services, breach of these Terms, or violation of law or third-party rights.

17) Suspension and Termination

We may suspend or terminate access/services for non-payment, suspected fraud, security risk, legal non-compliance, or material breach.
Sections that should survive termination (payment obligations, IP, limitations, dispute resolution, etc.) will remain in effect.

18) Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

19) Dispute Resolution; Arbitration; Class Action Waiver

Please contact us first at support@activatotal.com to attempt informal resolution.

If unresolved, any dispute, claim, or controversy arising from these Terms or services shall be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association (AAA) (or similar provider if AAA is unavailable), under applicable arbitration rules and the Federal Arbitration Act.

• Arbitration venue: Manatee County, Florida.
• Either party may bring individual claims in small claims court if eligible.
• Class actions and representative actions are waived to the fullest extent permitted by law.
• Either party may seek temporary injunctive relief in a court of competent jurisdiction to protect IP or confidential information.

20) Changes to Terms

We may update these Terms at any time by posting a revised version with a new effective date. Continued use after updates means acceptance of revised Terms.

21) Contact

ACTIVA TOTAL SOLUTIONS LLC
Email: support@activatotal.com